Cancellation Policy

Cancellation Policy

We understand that travel plans can change. This policy provides clear expectations for both the client and Madi Safari Excursions East Africa Limited.

Client Cancellation

If you need to cancel, contact us as soon as possible at info@madisafariexcursions.com. Eligible cancellations will receive a 50% refund of the amount paid. The remaining amount may be retained to cover commitments and costs associated with planning and arranging the safari.

Cancellation Close to Travel

Safari arrangements may involve advance commitments with accommodation providers, transport providers, parks and other suppliers. Cancellations close to the travel date may therefore result in costs that cannot be recovered.

No-Show

If a client fails to arrive for a confirmed safari or excursion without prior notice, the booking may be treated as a no-show and may not qualify for a refund.

Date Changes

Requests to change travel dates will be considered subject to availability and supplier conditions. Additional costs resulting from a requested change may apply where applicable.

Cancellation by Madi Safari Excursions East Africa Limited

If we must cancel or substantially alter a service because of circumstances within our reasonable control, we will communicate with the client and seek an appropriate solution.

Exceptional Circumstances

Where cancellation or major changes result from severe weather, government restrictions, park closures, road conditions, civil disruption, natural disasters or other force majeure circumstances, we will work with the client to determine the most appropriate available alternative.

Last updated: September 2026